Return and Refund Policy

Last Updated: October 27, 2026

At Alveriolu, customer satisfaction is important to us. We offer a 30-day return and exchange policy for eligible purchases. Please review the following terms before requesting a return, exchange, or refund.

1. Return Period

You may request a return or exchange within 30 days of receiving your order.

To qualify for a return, the item must be in its original condition, with all original accessories and packaging where reasonably available. Products must not have been damaged through misuse or unauthorized modification.

If an item arrives defective, damaged, or incorrect, please contact us so we can help resolve the issue.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

2. How to Request a Return or Exchange

To initiate a return or exchange, email us at **LuisAcacius4664@outlook.com** with the following information:

• Your order number
• The item you wish to return or exchange
• The reason for your request
• Photos of the item, if it arrived damaged, defective, or incorrect

Please wait for return instructions before sending an item back. We will provide the applicable return address and instructions after reviewing your request.

3. Return Shipping Costs

Eligible returns and exchanges requested within the 30-day return period are free of charge.

If a return is approved, we will explain how to return the item without an additional return shipping charge. If an item is defective, damaged, or incorrect, we will work with you to arrange an appropriate resolution.

Please do not send returns to an address that has not been confirmed by our customer service team.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where required by law, refunds will be processed within the applicable legal timeframe. If you have not received an approved refund, please contact us at LuisAcacius4664@outlook.com.

5. Exchanges

If you wish to exchange an eligible item, contact us within 30 days of delivery.

Please include your order number and details of the item you would like in exchange. Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available alternatives or an appropriate refund.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and clear photographs, if applicable. We will review the issue and offer an appropriate solution, which may include a replacement, exchange, repair, or refund as required by applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will attempt to cancel the order before it enters processing or shipment. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.

This does not affect any statutory cancellation rights you may have.

8. Exceptions and Consumer Rights

Products returned in a condition that does not meet the applicable return requirements may be subject to review. However, we will not exclude returns or remedies where prohibited by applicable law.

Any statutory rights relating to defective, misdescribed, or non-conforming products remain unaffected by this policy.

9. Contact Us

For return, exchange, cancellation, or refund questions, contact:

Store: Alveriolu
Website: https://alveriolu.shop
Email: LuisAcacius4664@outlook.com